App IT Byte is leading the way for digital hotel solutions that do not require a hotel tablet in every room. App IT Byte is releasing the next major upgrade of their Hinfo (hin-fo) digital hotel solution, which further improves communication with all guests during their stay. Version 2 of Hinfo adds several enhancements, including a personalized look for each property and support for multiple languages with an auto translate service, which also applies to guest instant messaging.
We live in a world now more than ever where everybody is using their own devices when on the go, to access detailed information, communicate with others or even play mobile casino games.
Almost all digital solutions for hotels today require properties to provide an in-room tablet in every room. With 3.7 billion smartphones and tablets actively used worldwide the question has to asked, why not use the guests own devices? App IT Byte has developed Hinfo (https://www.appitbyte.com.au/hinfo) for properties of all sizes and address the limitations found in all other solutions.
App IT Byte is always open to suggestions for how to continue to improve the Hinfo service. The most requested feature App IT Byte has received, is to allow each property to use their own colors to match their branding. Hinfo now allows every property to have its own colors and fonts.
Besides English, Hinfo now supports Chinese (Traditional and Simplified), Japanese, Malay and Hindi. The time and cost to translate guest compendiums would be prohibitive, which is why App IT Byte added an Auto Translate service to Hinfo. Properties can now translate from English to any language Hinfo supports in a matter of minutes, not a week per language.
“With Auto Translate, supporting multiple languages is now more viable than ever before,” says Neil Houlston, Founder of App IT Byte. “Auto Translate takes just a few minutes, not over a week per language, is a fraction of the cost compared to manually translating details and is just as accurate as a human translator.”
App IT Byte also saw an opportunity to expand the Auto Translate service into their Ask Reception Messaging service where guests can ask reception staff a question without having to go to the property’s reception in-person. International guests can now send a message in their own language (if supported) and it will translate to English for reception. When reception responds, the message will then convert to the guests preferred language.
These are just some of the major enhancements App IT Byte is rolling out today. Hinfo addresses the limitations of other guest solutions including them being restricted to the guest’s room, very slow to update details and requiring dedicated resources and hardware such as hotel tablets to deliver these details. To learn more about Hinfo, please visit the App IT Byte website link below to learn how App IT Byte developed Hinfo to be the best guest communication tool for any property size.
